Mobiles, Tablets and Wearables
- Please inspect the device before using the device. Please do not activate (via SIM or WiFi) or start using the device in case of any external damage/defect. Once the device has been activated/used, external damage/defect claims will not qualify for a replacement or refund.
- In case of any issue, report the same Online-Help within 24 hours of delivery with clear images of the product and its outer and inner packaging..
- Replacement or refund will be subject to the result of due investigation conducted through the logistics partners.
- Product will be re-shipped to you subject to authenticity of your claim and its availability, within 10 working days of approval of your claim.
- In case of non-availability of the product, refund will be initiated within 10 working days of approval of your claim for damage..
- It may take up to 7-10 days for the refund credit to reflect in your account after initiated by Savex Technologies Pvt Ltd.
- Incident will not qualify for a replacement or refund if it is established that the product was damaged post-delivery to the customer. In such cases Customer will be informed by Samsung Shop or Savex Technologies Pvt Ltd about the investigation results within 10 working days.